Service & Spare parts

Your machines simply have to run. And at Jansen, we do everything in our power to keep your food production process moving. Therefore, our service engineers are available 24/6, on site or remotely. And we’ll sort it out together. Fast and neatly.

Our technicians
make the difference

Our service engineers aren’t just technicians. They’re highly skilled professionals with a deep understanding of machinery – and you’ll notice it straight away.

Skilled & experienced

Actively think with you about the entire process

Always friendly, involved and clear

Down-to-earth professionals who know their craft. Who do what they promise and do not leave until you’re completely satisfied.

Common faults & & troubleshooting

My Fortress metal detector isn't working properly. What can I do?

First, check if the values in the calibration report match the current settings of the metal detector.

Where can I find the password for the Fortress metal detector?

On the calibration report

Where can I find the serial number of the metal detector?

The serial number is stamped into the stainless steel on the bottom right of the display of the Fortress metal detector, or on an older type Fortress metal detector, it is stamped on the back.

The serial number is also stamped into the stainless steel on the back of the Fortress Pipeline metal detectors.

Where can I order spare parts?

Submit a request via our parts request form. We’ll quickly let you know whether the part is in stock and when we can deliver.

Where can I find the project or order number of the machine?

You can find that on the type plate on the hood.

Who should I call in case of a malfunction on one of my machines?

Call us on 0341-353829 and select option 1 for malfunctions in the menu.

We’re here for you

Do you need help? Fill in the service request form and we will contact you as soon as possible.

Service request

Need spare parts?

Do you need a spare or replacement part? We supply many spare parts directly from stock. Contact us for availability and lead times – we’ll make sure you’re back up and running quickly.

Request spare parts

Jansen.
Here's why.

Is your machine really due for replacement?

Or could a smart fix or upgrade keep it running for years to come? Let us visit you for honest, sustainable and expert advice.

We assess the condition of your machine and give you a clear recommendation: repair, overhaul or replace. That way you always make the right choice for minimal downtime, maximum cost efficiency and a future-ready production process.